Developed and wrote procedures for the installation, use, and troubleshooting of software, hardware, and other supporting technologies
Maintained documentation for the organization’s existing systems architecture and technology portfolio to make recommendations for improvements and/or alternatives
Monitored systems for failures and performance problems, coordinated follow-through for resolution, and handled the communication to the appropriate parties
Oversaw the direct management team of two resources on a daily basis Environment: Cisco Switches (2600s-6500s), Cisco ASR 1000 Series Routers, Cisco 3900 Series Integrated Services Router, Hp a5120-24g ei, Cisco AirNet,
Dell PowerEdge 2850, UNIX, Oracle Systems, Remedy